Your Cart is Empty

Contact Us

Questions About Your Order

We happily make exceptions to the stipulations below for customers who are cooperative, patient, and kind. Remember... we are people too!

Delivery takes 7-10 business days domestically when selecting the basic $4.99 shipping method. For customers who would like the 2 day shipping methods the order must be placed before 2pm EST to guarantee those delivery times. Orders placed after that time will be processed the next business day.  

  • Orders placed from Friday (after 2pm EST), Saturday, and Sunday will be processed on the following Monday.
  • Please note that even if 2-Day Shipping is selected it will not be processed until the next business day. 
  • 2-Day Shipping does not deliver on weekends.
  • Exchanges must be for items of equal or lesser value


Lost Packages and Stuck Shipments

  • The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost / misplaced package. We provide tracking for every order.
  • Blackstone Labs is not responsible for packages sent to the wrong address.
  • Blackstone Labs is not responsible for packages once they are in the hand of the carrier.


Returns and Exchanges (DOMESTIC / US)

  • No returns or exchanges on orders after 30 days.
  • We do not accept opened supplements for returns or exchanges all items must be UNOPENED. 
  • Freebies / add-ons / promo items are not eligible for return or exchange.


Returns and Exchanges (INTERNATIONAL)

  • All sales are final outside the US
  • We are not responsible for any lost packages, delays in transit, seized packages, etc.
  • Your country may charge you duties, taxes, or import fees. Blackstone Labs is not responsible for any of these duties, taxes, or import fees.